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Personal Finance Guru Faces Down an Insurance Denial -- KFF News
https://kffhealthnews.org/news/podcast/insurance-denial-prior-authorization-personal-finance-guru-crowdsourced-tips/Less than 36 hours before his wife was scheduled to undergo major surgery, New York Times personal finance columnist Ron Lieber got an unwelcome letter from his family's insurance plan: It was denying prior authorization for the procedure.
With no time to lodge an appeal, Lieber and his wife decided to proceed and bet on her doctors' ability to reverse the decision post-surgery. They succeeded, but the experience troubled Lieber. Why had no one warned them sooner? He set out to find answers to help people avoid scrambling to deal with a last-minute denial.
In this episode of An Arm and a Leg, Lieber shares with host Dan Weissmann takeaways from his New York Times series about how doctors and other health care clinicians can do a better job of keeping patients informed.
With no time to lodge an appeal, Lieber and his wife decided to proceed and bet on her doctors' ability to reverse the decision post-surgery. They succeeded, but the experience troubled Lieber. Why had no one warned them sooner? He set out to find answers to help people avoid scrambling to deal with a last-minute denial.
In this episode of An Arm and a Leg, Lieber shares with host Dan Weissmann takeaways from his New York Times series about how doctors and other health care clinicians can do a better job of keeping patients informed.
Transcript available at link.