How about this for a customer service law [View all]
Require all businesses that used a phone tree, website, or AI software for customer service provide an option to be directly contacted to a customer service representative.
On a phone tree, one of the options would be Press X to be connected to a human being for customer service.
On a website, there would be either a icon or telephone number to contact a live human being for customer service.
With AI, either verbally or written, the program would offer you the option to contact a human being for customer service.
What I'm suggesting wouldn't be much of an impact on small, medium, or large businesses. Telephone answer machines and phone trees offer the business to determine which number on their phone tree does what. For a website, there is usually a "Contact US" link. On AI, it's just programing an addition option similar to the options on a phone tree.
What do you think?
Good idea? Bad Idea? MEH?
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