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MineralMan

(149,950 posts)

7. Hmm....nice idea, but not going to happen.

Reply to LogDog75 (Original post)

Thu Oct 9, 2025, 10:36 AM

Thursday

Live customer service is a choice for companies. They make a bet on the impact of keeping customers away from talking to a person as opposed to having only non-human support systems. If enough customers stop buying, they'll have to change. If not, they won't.

There's no law coming to force them to hire a live customer service staff. Often, though, such staffs didn't provide much service anyhow, as we have all experienced.

Choose the businesses you use carefully.

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Highlight:

How about this for a customer service law [View all] LogDog75 Thursday OP

AI operators suck, USAA is one of the worst Shellback Squid Thursday #1

FedEx is worse UpInArms Thursday #2

I Love It DET Thursday #3

Our robot overlords say that is a hard no. Irish_Dem Thursday #4

Companies would ensure hours-long hold times to speak with an actual person Orrex Thursday #5

Welcome to the Grifter Economy pecosbob Thursday #6

Hmm....nice idea, but not going to happen. MineralMan Thursday #7

Tip of the AI iceberg heading Prairie_Seagull Thursday #8

So who would enforce this customer service law? flvegan Thursday #9