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UPS is telling customers that their packages coming to the US are marked for destruction [View all]
UPS customers are finding their shipments stuck in package purgatory.
Some customers of the shipping service say that packages sent to the US from abroad are getting held up at the carrier's facilities for weeks and, in some cases, are being subjected to higher-than-expected tariffs and customs brokerage fees, according to tracking information. Eight people whom Business Insider spoke to said that they received updates indicating they might never get their packages at all.
"The package is undeliverable and is in the process of being disposed of according to the local guidelines," reads one tracking update sent to several UPS customers Business Insider spoke with and posted widely on a subreddit for UPS users.
For many of these UPS customers, the delayed packages marked their first encounter with international shipping in the era of tariffs imposed by President Donald Trump's administration this year.
Some customers of the shipping service say that packages sent to the US from abroad are getting held up at the carrier's facilities for weeks and, in some cases, are being subjected to higher-than-expected tariffs and customs brokerage fees, according to tracking information. Eight people whom Business Insider spoke to said that they received updates indicating they might never get their packages at all.
"The package is undeliverable and is in the process of being disposed of according to the local guidelines," reads one tracking update sent to several UPS customers Business Insider spoke with and posted widely on a subreddit for UPS users.
For many of these UPS customers, the delayed packages marked their first encounter with international shipping in the era of tariffs imposed by President Donald Trump's administration this year.
https://www.yahoo.com/news/articles/ups-telling-customers-packages-coming-183707876.html
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