Dissatisfied: Three-fourths of AI customer service rollouts are a letdown (UK tech mag The Register, 5/13/26)

[Johnny2X2X]

3. Force multiplier

I think they're a force multiplier, they're not a replacement for departments. And what that means is if you don't have very skilled people using AI, you're not going to get as much out of it.

People think that some mid level managers is just going to use AI to become some systems and software engineer, that's not what is happening. Some systems engineer is going to use AI to help him be 10 times more efficient and not have to engage other engineers as much for help on raw tasks. So maybe your engineering team goes from 12 people to 5 and they are outputting twice as much as the 12 person team was.

Smart people are using AI for incredible things in industry and engineering right now. Not as smart people are using it for some pretty cool stuff too. Dumb people are using it for stupid stuff.

My company, a global company with 50K + employees. has been having trainings on using AI and they've been pretty worthless, basically telling people how to talk to AI, what prompts are, etc. etc. It'd be much more helpful to just watch an engineer explain what he's doing while he's using AI. And we have targeted teams of engineers now doing projects with AI to demonstrate quality and savings, really smart guys, senior level, and it's pretty breathtaking what they can accomplish.