Beware: Chewy [View all]
They turned all their ops over to AI a few months ago. "..at the forefront of AI innovation in the Internet & Direct Marketing Retail sector. Its dedication to enhancing customer experiences, optimizing operations, and exploring new frontiers sets a high standard.."
Fail! I've been using their Autoship for years, never had any problem changing orders. I care for 2 dozen cats so keeping up with all their food needs is a real chore. Last month I got their "upcoming autoship" email. As always I went to the website and there were many more items than I needed so I just clicked to SKIP a few of them. A couple of days later I got the message "We're packing up your items." I checked, just to make sure, and nothing had been removed. So I clicked Cancel this Order. Two days later I got the "Your shipment is on the way." I was not happy.
The order arrived and sure enough, it had stuff i won't be needing for a long while, if ever, and I really don't have space to store all these huge bags.
It occurred to me then that they might have turned this over to AI so I looked it up and sure enough. So I've canceled all my shipments and will switch to Petsmart or Petco. They both offer autoshipments and only a few cents more than Chewy.
I certainly am not telling you what to do, I just wanted you to Be Aware!
And I can't help but wonder how many people got fired.
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